In today’s digital-first world, customers expect quick answers and 24/7 support. If your business isn’t available when they need help, you risk losing leads and trust. One of the smartest ways to solve this issue is by using live chat software. Not only does it help with real-time customer support, but it also plays a major role in how to make your business available at all times.
If you're looking for fast, efficient, and always-on customer communication, live chat is a must-have. In this blog, we’ll explore the best live chat tools and how they help you stay online even when your team is offline.
For expert guidance, call us at +91 9818629898 to set up a 24/7 business-ready chat system today.
Why Live Chat Matters for Modern Businesses
More than 79% of customers prefer chatting with a support team over calling. Why? Because live chat is:
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Fast and instant
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Less intrusive than calls
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Convenient for multitasking
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Available even during non-working hours (if automated)
Live chat is the bridge between your business and 24/7 customer service. It gives you the flexibility and presence customers expect from top brands today.
Let’s now explore how you can use this to fulfill how to make your business available at all times.
Top 7 Live Chat Software Tools You Should Consider
1. Tidio
Tidio combines live chat with chatbots in one easy-to-use tool. It's perfect for small businesses looking for automation and real-time support.
Key Features:
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AI chatbot
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Live typing preview
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Messenger & email integration
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Mobile app access
Best For: eCommerce stores, small businesses, and startups.
2. LiveChat
LiveChat is a trusted tool by thousands of global businesses. It offers powerful chat features, advanced reporting, and integration with over 200 tools.
Key Features:
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Canned responses
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Chat ratings
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File sharing
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Agent grouping
Best For: Mid-sized to large businesses needing strong integrations.
3. Zendesk Chat
Part of the Zendesk ecosystem, this tool focuses on customer experience and support ticket management.
Key Features:
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Automated triggers
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Real-time chat analytics
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Seamless ticketing system
Best For: Companies already using Zendesk or looking to scale.
4. Crisp
Crisp brings together live chat, chatbot, CRM, and email support in one place. It’s simple yet loaded with features.
Key Features:
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Chatbots with workflows
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Shared inbox
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Video calls
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Knowledge base
Best For: SaaS businesses and digital product platforms.
5. Intercom
Intercom focuses heavily on customer engagement. It's more than just live chat — it’s a customer messaging platform.
Key Features:
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Custom chatbots
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Targeted messaging
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Help desk tools
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Product tours
Best For: Product-focused companies and mobile apps.
6. Drift
Drift is great for B2B lead generation. It focuses on engaging website visitors and converting them into leads.
Key Features:
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AI-powered bots
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Sales meeting scheduler
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Account-based marketing tools
Best For: B2B businesses and lead-focused teams.
7. HubSpot Live Chat
If you're using HubSpot CRM, this chat tool fits right in. It lets you track conversations, leads, and deals—all in one dashboard.
Key Features:
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Real-time chat with CRM connection
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Bot automation
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Centralized conversations
Best For: Businesses already using HubSpot CRM.
How to Choose the Right Live Chat Software
Choosing the right tool depends on your business type, team size, and customer flow. Ask yourself:
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Do I need automation?
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Will I handle chats manually or via bots?
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What integrations do I need (CRM, WhatsApp, Shopify)?
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Is mobile support important?
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How much can I spend?
A good live chat tool helps you solve the core issue of how to make your business available at all times — whether you’re awake or asleep.
The Real Power: Chatbots + Live Agents = 24/7 Support
Modern chat software allows you to blend automation and human support. For example:
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Chatbots answer basic questions at midnight.
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Live agents join during office hours for complex queries.
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Automated triggers engage idle users instantly.
This combo helps you stay open 24/7, serve global time zones, and keep customers happy — all without hiring night-shift staff.
How Live Chat Boosts Business Revenue
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Increased Conversions: Customers who chat are 2.8x more likely to buy.
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Reduced Bounce Rate: Engaged users stay longer.
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Faster Query Resolution: Less wait time = more satisfaction.
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Better Feedback: Get instant ratings and improve quickly.
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Customer Retention: Happy customers keep coming back.
Want this for your business? Call us now at +91 9818629898 to implement a chat solution that brings real results.
Best Practices to Make Live Chat Work for You
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Place chat icons on key pages (home, pricing, contact)
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Use welcome messages to break the ice
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Set offline messages for after-hours capture
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Train your agents to be polite and fast
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Monitor chat performance through analytics
Live chat isn’t just a tool — it’s part of your brand’s voice. When done right, it becomes the heart of how to make your business available at all times.
Final Thoughts
Customers today want fast answers — not long wait times. If your business still relies on contact forms or delayed emails, you're falling behind.
By using live chat software, you can instantly respond, assist, and build trust. It’s a smart, scalable way to keep your business active 24/7, gain leads, and offer a better customer experience.
Need help setting this up?
???? Call +91 9818629898 today for expert support on building a 24/7 customer-ready business.